Privacy Policy

Introduction

This policy explains how Dr Joos & Rudra ("we", "us") collects, uses and protects your information when you use our ground-booking app.

1. Information we collect

• Mobile number: used to log you in with a one-time password (OTP). We do not ask for your first or last name at sign-up.
• Name (optional): only if you choose to add it in your Profile.
• Booking details: date, slot, team name, captain name and selected add-ons (balls, umpires, meals). Team and captain names are saved to pre-fill your next booking.
• Payment information: payments are processed by Razorpay. We receive the payment ID, amount, method type and status. We never see or store your card number, UPI PIN, CVV or net-banking password.
• Technical data: basic device and log information needed to keep the app secure and working.

2. How we use your information

• To verify your identity via OTP and keep you signed in.
• To create, confirm and manage your slot bookings and add-ons.
• To process payments and send booking confirmations.
• To contact you about your booking (for example, changes due to weather or maintenance).
• To prepare aggregated booking reports for the ground owner.
• We do not sell your personal information or use it for third-party advertising.

3. Sharing

• Ground owner and staff: see bookings made at the ground, including team name, captain name and mobile number.
• Service providers: Supabase (database and authentication), Render (application server), Razorpay (payments) and our SMS provider (OTP delivery), each only as needed to provide the service.
• Legal: when required by law or to protect our rights and the safety of users.

4. Payments, advance and refunds

• You may pay a 50% advance or the full amount at booking. The advance amount is non-refundable if you cancel or do not show up.
• If the ground cancels a booking (for example for maintenance), we will contact you to reschedule or refund.

5. Data retention

• We keep booking and payment records for as long as needed for accounting and legal requirements (typically up to 8 years for financial records).
• You can ask us to delete your account; we will remove your profile and anonymise personal details in bookings except where we must retain them by law. See how to delete your account.

6. Security

Data is transmitted over HTTPS and stored with access controls (row-level security) so that users can only see their own bookings. No method of transmission or storage is 100% secure, but we take reasonable measures to protect your data.

7. Your rights

• You can view and update your name, team name and captain name in the app at any time.
• You can request access to, correction of, or deletion of your personal data, and withdraw consent, by contacting us. These rights are provided in line with the Digital Personal Data Protection Act, 2023 (India).

8. Children

The app is intended for users aged 18 and above. Bookings for minors should be made by a parent or guardian.

9. Changes

We may update this policy. Material changes will be shown in the app. The effective date above shows the latest version.

10. Contact us

For any privacy question or request, reach us through the Contact Us page or the Contact screen in the app.